Posted on February 20, 2011 by Nathan Skretting

This morning, 20 February 2011, TLS was alerted to several service outages, including the Augustana Website and Webmail.

This morning, 20 February 2011, TLS was alerted to several service outages, including the Augustana Website and Webmail.

Update: Services have been restored as of approx. 12:00.

TLS staff began to investigate immediately and have determined that a storage device supporting many TLS services was taken offline by a software failure. This device is fully redundant, and as a result of this unexpected behaviour, a service ticket has been opened with the vendor to determine the cause of the failure.

A full incident report will be posted as soon as it is available.

A partial list of services which were affected by this outage include:

www.augustana.ualberta.ca (Augustana Website)
webmail.augustana.ca (Augustana Webmail)
moodle.augustana.ca (Augustana Moodle)
myweb.augustana.ca (Augustana web applications)
Augustana N: Drive and myfiles.augustana.ca (N drive access)

Please contact the TLS department if you have any questions related to this notice.

Help Desk: 780-679-1600
Email: tls@augustana.ca

Regards,

Technology & Learning Services



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