Posted on November 23, 2011 by Shane Day

TLS has received reports of trouble accessing the internet. AICT has been alerted of the problem. Local resources, such as network drives, remain unaffected.   UPDATE: 1339hrs Off-campus internet resources seem to be responding. TLS is awaiting updates from AICT relating to the cause of the outage.

TLS has received reports of trouble accessing the internet. AICT has been alerted of the problem. Local resources, such as network drives, remain unaffected.

 

UPDATE: 1339hrs

Off-campus internet resources seem to be responding. TLS is awaiting updates from AICT relating to the cause of the outage.


Posted in Technology and Learning Services. | Permalink

2 responses to Intermittent Internet Access

  • ray shpeley said:
    Nov 23, 2011 at 7:15 PM

    This has been happening for over a week. If I log into google mail (university login) and use it for a while then I can’t access the rest of the web. If I shut down firefox and re-authenticate through putty I’ll get my session back to browse the web. Then sometimes if I access my mail it cuts me off from the web, but not all of the time. I think most of the problem has to do with google apps@ualberta authentication affecting putty authentication.

    • Augustana News said:
      Nov 24, 2011 at 8:45 AM

      Hi Ray,

      Google Apps and PuTTY use different authentication protocols & schemes, so it’s very likely they are not interfering with one another. Make sure you’re using the latest version of Firefox, or try using a different browser (ex: Chrome