Boost your business without cutting your prices: Jeff Mowatt
Posted on January 23, 2013 by Naomi Finseth
Jeff Mowatt an international speaker, trainer and best selling author is coming to Camrose Feb 20th, 2013 Location: Camrose Best Western Hotel 3201 48 Ave. Seminar times: Morning session Check-in: 8:30 – 9:00 am. Program: 9:00am – 12:00pm Registration: $75.00 (again this is normally $210 – but sponsors are subsidizing the rate) Enrolment …
Jeff Mowatt an international speaker, trainer and best selling author is coming to Camrose
Feb 20th, 2013 Location: Camrose Best Western Hotel 3201 48 Ave.
Seminar times: Morning session Check-in: 8:30 – 9:00 am. Program: 9:00am – 12:00pm
Registration: $75.00 (again this is normally $210 – but sponsors are
subsidizing the rate)
Enrolment is limited. Last time in Camrose this was sold out. To guarantee
your seating register today by calling:
Ask about the Design Your Success Series of speakers line up for this spring.
Purchase a package for all 3 speakers and save $50.00
Bonus! This seminar includes Participant Learning Guides and Continuing
Education Certificates for 2.75 hours of professional development. Jeff’s
training tools and resources will also be available at special seminar
Registration is now open to reserve your seats for this Feb 20th seminar.
Here’s an overview of the program and registration details…
Boost your Business without Cutting your Prices
Smart business people know that your options to stand out from the
competition are limited… cut prices? Not very profitable. Improve
product quality? Certainly, but that can take substantial time and money.
The fastest, most cost-effective way to differentiate yourself is to focus
on your service. Customer service can no longer be merely average or simply
friendly; it needs to be remark-able. Here’s your opportunity to make that
happen for your team…
Jeff Mowatt’s half day seminar, “The Art of Customer Service…Influence
Some people claim that taking customer service to the next level is complex.
Jeff Mowatt disagrees. That’s why he calls his seminar, Influence with
ease. Jeff reveals easy-to-apply tips, tools and phrases that generate
significant results including:
* Strengthen customer loyalty
* Increase spending per customer
* Recharge customer service teamwork
Participants learn how to:
* Enhance people’s perception of you by 12% by using a two word phrase
more often (hint: it’s not please or thank you)
* Prevent customers from defecting just to save a few dollars
* Reduce your customers’ buying decisions, and increase purchases by 7
* Position your ideas, products, and services so that people select
higher value options
* Meet and exceed the 7 top customer expectations
* Connect with clients at a deeper level by expressing your ‘grand
* Use the most prevalent shift in buying behaviors to boost your
* Avoid 5 common expressions that unwittingly raise skepticism in
* Tap the ‘humility advantage’ to influence without pushiness
* Convert an upset person into an advocate of your services
* Break bad news to others without creating hard feelings
* Move beyond repeat business to create loyalty (there is a
* Prevent miscommunications that lead to stress and work overload
* Boost communication skills both at work and in your personal life
* Recharge your spirit and brighten your interactions with others
Jeff believes that smart customers no longer value you as an information
provider. For information, customers can search Google in less than a
second and it’s free. Free is worthless. Fortunately however, there are 3
core elements that customers do want from you – better yet to receive them,
they are willing to pay a premium. You’ll discover how to apply these 3
elements so you’re perceived less as an information provider or order-taker,
and more as a Trusted Advisor.
Whether you and your team members deal with external customers or internal
coworkers you’ll learn valuable skills that generate immediate results
A unique learning opportunity with Jeff Mowatt
Treat yourself to this entertaining, informative session with award winning
speaker, Jeff Mowatt B.Comm, Certified Professional Speaker. Jeff knows his
stuff. He didn’t just read the book – he wrote it! He’s the best-selling
author of the books, Becoming a Service Icon in 90 Minutes a Month, and
Influence with Ease. He heads his own training company and has written and
produced four self-study training systems. His Influence with Ease column
has been syndicated and featured in over 200 business publications. Jeff has
exercised influence himself as a 21-year customer service strategist, former
national president of the Canadian Association of Professional Speakers,
and business owner.
4 reasons why you and your team should attend this program…
1. You’ll learn something. If you’ve ever attended a conference where
Jeff was the speaker, you know that he goes beyond theory and wishful
thinking. Instead, he shares unique Influence with Ease tips that work in
the real world. No matter what level you’re at in your organization, you
will learn concepts that earn and hold your customers’ trust – even when
things go wrong.
2. It’s economical. The registration fee for this program is only $75.00
Note: Standard registration fee for this session would be $210. For this
event only, you fees are being subsidized by the sessions sponsors. In
terms of return on investment, consider the payoff of each team member
gaining and keeping just one repeat customer as a result of this training.
How much does it cost you when an employee inadvertently loses a single
repeat customer? Take advantage of this opportunity to improve your own
skills and show your employees that you believe in them and expect them to
continuously improve their service.
3. You’ll have fun! People pay more attention, learn faster, and
retain more when they’re enjoying themselves. Influence with Ease is an
interesting topic presented by a master professional speaker that can enrich
your communications with just about any other human. With Jeff you’ll laugh
and learn. That means boosting your business and morale.
4. It’s an opportunity to grow your business. The short-sighted
approach to dealing with price-cutting competitors is just to respond in
kind; cut prices, operate on a shoe-string, hope for better times. The
problem is customers will always be able to find someone else willing to
provide similar products or services cheaper. Savvy managers realize your
best option to proper is to become a category-of-one, by simply enhancing
the skills of the people you already have. You have two choices when faced
with competitive pressures… you can either take refuge or take action.
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